Terms & Conditions
Welcome to Recap! We're excited to support you on your journey to well-being. Here are the terms and conditions that outline our commitment to you and your responsibilities while using our services. Please take a moment to read them carefully.
1. Services Offered: We offer a range of psychological services, including counselling, therapy, and educational programs. Our goal is to provide you with guidance, support, and tools to help you navigate challenges and improve your mental and emotional well-being.
2. Confidentiality: Your privacy is important to us. All information you share during sessions will be kept strictly confidential, except in cases where there's a risk to your safety or the safety of others. We adhere to ethical and legal guidelines to ensure your information is protected.
3. Appointments: To ensure you receive the best service, we require appointments to be scheduled in advance. Please arrive on time (online / offline) for your sessions, and if you need to cancel or reschedule, kindly provide us with at least 24 hours' notice.
4. Payment: Our fees for services are outlined during the initial consultation or as part of our agreement. Payment is due at the time of service, and we accept various payment methods.
5. Professional Relationship: Our team of psychologists and therapists are highly qualified and dedicated to your well-being. Please remember that our relationship is professional in nature, and we are here to provide guidance and support within the scope of our expertise.
6. Communication: Feel free to ask questions and share your thoughts during sessions. Open communication is vital for your progress. If you have concerns or questions outside of sessions, you can contact us via the communication channels provided.
7. Results and Expectations: While we strive to help you achieve your goals, progress may vary from person to person. We cannot guarantee specific outcomes or results, as your commitment and participation are crucial factors in your journey.
8. Termination of Services: You have the right to discontinue services at any time. If we believe that our services are not suitable for your needs, we may also recommend other resources or professionals that may be more appropriate.
9. Minors and Guardians: For individuals under 18 years old, a legal guardian's consent is required for psychological services. Guardians are encouraged to be involved in the process to support the minor's progress.
10. Emergencies: If you are in crisis or facing an emergency, please seek immediate assistance by contacting emergency services or a crisis hotline. Our services may not be appropriate for immediate life-threatening situations.
11. Changes to Terms: We may update these terms and conditions from time to time. Any changes will be communicated to you, and your continued use of our services implies your acceptance of the updated terms.
Our goal is to provide you with the best possible support on your journey to well-being. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you for choosing us to be a part of your well-being journey!
To use our psychological services, you agree to abide by these terms and conditions.
